Privacy & Data Protection

zi88 Privacy Policy —
How We Collect, Use, and
Protect Your Data

At zi88, your privacy is not a formality — it is a core commitment. This Privacy Policy explains in clear, plain English exactly what personal data zi88 collects from Pakistani players, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own information.

Effective: 1 January 2026 Language: English Pakistan Users SSL Encrypted 18+ Only

Our Privacy Commitments

Six Privacy Principles That Govern Every zi88 Data Decision

These principles are not aspirational statements — they are built into zi88's data processes and reviewed regularly to ensure they remain in force for Pakistani players.

Minimal Data Collection

zi88 collects only the personal data that is strictly necessary for operating your account, processing PKR transactions, and complying with identity verification obligations. We do not collect data speculatively — if we do not need it, we do not ask for it.

Security by Design

All personal data held by zi88 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Your Pakistani mobile number, CNIC details, and PKR transaction records are stored on secure servers with access restricted to authorised zi88 personnel only.

No Selling of Personal Data

zi88 does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertisers. Your Pakistani mobile number and financial information will never be shared for commercial purposes outside the zi88 platform ecosystem.

Your Data, Your Control

zi88 gives you meaningful control over your personal data — including the right to access it, correct inaccuracies, request deletion subject to legal obligations, and object to certain processing activities. These rights are exercisable by contacting zi88 support directly.

Defined Retention Periods

zi88 does not hold your data indefinitely. We retain personal data only for as long as required by our legal obligations, our contractual relationship with you, and our legitimate business interests. Once retention periods expire, data is securely deleted or anonymised.

Breach Notification

In the unlikely event of a data security breach affecting your zi88 account, we are committed to notifying affected Pakistani users via their registered mobile number or email within 72 hours of zi88 becoming aware of the breach, in accordance with best-practice data protection standards.

Sections

Plain-Language Commitment: This Privacy Policy is written in plain English. zi88 believes every Pakistani player has the right to understand exactly how their personal data is handled — without needing a lawyer to decode it. If any part of this Policy is unclear, contact zi88 support via Live Chat and we will explain it to you directly.

1 Introduction

This Privacy Policy ("Policy") describes how zi88 ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who register for or access the zi88 online gaming platform at zi88.games. zi88 is Pakistan's premier online casino and sports betting platform, offering live dealer games, jackpot slots, HBL PSL cricket betting, Cockfighting, and PKR-denominated wagering with Easypaisa and JazzCash payment integration.

This Policy applies to all personal data that zi88 processes in connection with your zi88 account and your use of the zi88 Platform, regardless of how you access it — via mobile browser, desktop browser, or any other compatible device from anywhere in Pakistan or elsewhere.

By registering a zi88 account or continuing to use the Platform, you confirm that you have read and understood this Policy. This Policy should be read alongside zi88's Terms & Conditions and Responsible Gaming Policy.

2 Data Controller

zi88 is the data controller in respect of personal data processed under this Policy. As data controller, zi88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with this Policy and applicable data protection principles.

For all data protection queries, requests to exercise your data rights, or privacy complaints, you may contact zi88's data protection team via the contact details set out in Section 15 of this Policy.

3 Personal Data We Collect

zi88 collects the following categories of personal data in connection with your use of the Platform:

Category Specific Data Items Purpose
Identity Data Full name, date of birth, CNIC number (where verification is required), selfie photograph for age verification Age verification, identity verification, regulatory compliance
Contact Data Pakistani mobile number, email address (where provided), city of residence (e.g., Karachi, Lahore, Islamabad) Account communication, support, security alerts, transaction notifications
Financial Data Easypaisa account number, JazzCash number, bank account details, deposit/withdrawal transaction records, PKR balance history Payment processing, fraud prevention, regulatory reporting
Account Data Username, hashed password, account creation date, login timestamps, session duration records, responsible gaming settings Account management, security, responsible gaming compliance
Gaming Data Game session logs, bet amounts (PKR), game titles played, win/loss records, sports betting selections, Cockfighting betting history Game operation, dispute resolution, regulatory reporting, responsible gaming monitoring
Technical Data IP address, device type and model, operating system, browser type, mobile network carrier (Jazz, Telenor, Zong, Ufone, etc.), cookie identifiers Platform security, fraud prevention, technical support, performance optimisation
Communication Data Live Chat transcripts, support ticket content, Telegram/WhatsApp message records with zi88 support, feedback submissions Customer support, quality assurance, dispute resolution
Marketing Preferences Opt-in/opt-out status for promotional SMS and notifications, promotion history and claimed bonus records Sending opted-in marketing communications, personalising promotional offers

zi88 does not collect or process sensitive personal data such as religious beliefs, political opinions, or health data — except to the extent that health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or problem gambling disclosure, in which case it is processed solely to support the player's wellbeing.

4 How We Collect Your Data

zi88 collects personal data through the following means:

  • Registration: When you create your zi88 account, providing your Pakistani mobile number, password, date of birth, and any other information requested during the sign-up flow;
  • Identity Verification: When you complete age or identity verification, submitting CNIC images, selfie photographs, or other documentary evidence;
  • Deposits and Withdrawals: When you process PKR transactions via Easypaisa, JazzCash, or bank transfer, financial data is captured by zi88's payment processing infrastructure;
  • Gameplay: Automatically as you engage with games, place bets, participate in live dealer sessions, or use the zi88 sportsbook;
  • Support Interactions: When you contact zi88 via Live Chat, Telegram, WhatsApp, or email, the content of those communications and your contact details are recorded;
  • Cookies and Tracking Technologies: Automatically when you browse the zi88 Platform — see Section 8 for full cookie disclosure;
  • Third-Party Sources: From identity verification service providers, fraud prevention agencies, and payment processors where necessary to complete verification or transaction processing.

5 Legal Basis for Processing

zi88 processes your personal data on the following legal bases:

  • Contract Performance: Processing necessary to fulfil zi88's contractual obligations to you — including maintaining your account, processing PKR deposits and withdrawals, and delivering the games and services you have requested;
  • Legal Obligation: Processing required by applicable law — including age verification, identity verification, anti-money laundering checks, and regulatory reporting obligations;
  • Legitimate Interests: Processing carried out in pursuit of zi88's legitimate business interests — including fraud prevention, platform security, technical maintenance, and responsible gaming monitoring — where those interests are not overridden by your privacy rights;
  • Consent: Processing based on your specific, freely given consent — including sending you promotional SMS, personalised bonus offers, and marketing communications. You may withdraw consent for marketing communications at any time via your account settings or by contacting zi88 support.

6 How We Use Your Personal Data

zi88 uses the personal data it collects for the following specific purposes:

  1. Account Creation and Management: Setting up and maintaining your zi88 account, processing your zi88 login credentials, and managing account preferences and responsible gaming settings;
  2. Age and Identity Verification: Confirming that you meet the 18+ age requirement and verifying your identity as required by our compliance obligations — this may involve comparing data you provide against third-party verification databases;
  3. Payment Processing: Processing PKR deposits via Easypaisa and JazzCash, bank transfers, and debit card transactions; processing PKR withdrawal requests; maintaining transaction records; and resolving payment disputes;
  4. Game Delivery and Integrity: Delivering game sessions, maintaining bet records, calculating and crediting game winnings, resolving game disputes, and ensuring the integrity of our gaming operations;
  5. Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised account access — including by analysing betting patterns, login behaviour, and transaction data;
  6. Responsible Gaming: Monitoring account activity for indicators of potentially harmful gambling behaviour; administering deposit limits, session controls, and self-exclusion requests; and proactively reaching out to players who may need support;
  7. Customer Support: Responding to your queries, resolving complaints, and providing assistance via Live Chat, Telegram, WhatsApp, and email;
  8. Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via SMS or in-platform notification — subject to your opt-in consent and in compliance with applicable communication law;
  9. Platform Improvement: Analysing aggregated, anonymised usage data to improve the zi88 Platform, optimise game loading for Pakistani network conditions, and develop new features;
  10. Regulatory Compliance: Fulfilling all reporting, record-keeping, and cooperation obligations imposed on zi88 by applicable law and regulatory authorities.

7 Data Sharing and Third-Party Disclosure

zi88 does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

  • Payment Processors (Easypaisa, JazzCash, banking partners): Your financial data is shared with payment providers solely to process PKR deposits and withdrawals. These providers operate under their own privacy policies and are contractually required to process your data securely;
  • Identity Verification Providers: Age and identity data including CNIC information may be shared with accredited third-party verification services engaged by zi88 to fulfil its verification obligations;
  • Game Providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, etc.): Limited session data is shared with game providers to operate live dealer tables and game sessions. This data is used solely for game delivery and integrity purposes;
  • Fraud and Security Services: Technical data including IP addresses and device identifiers may be shared with fraud prevention and cyber-security service providers to protect the zi88 Platform and its users;
  • Legal and Regulatory Authorities: zi88 may disclose your personal data to Pakistani regulatory authorities, law enforcement agencies, or courts where required by law or compelled by a valid legal order;
  • Professional Advisers: Legal, accounting, and audit professionals engaged by zi88 may access your data on a confidential, need-to-know basis in the course of providing their services;
  • Business Transfers: In the event of a merger, acquisition, or sale of zi88's business or assets, personal data held by zi88 may be transferred to the acquiring entity, subject to equivalent privacy protections.

No Data Sales: Under no circumstances does zi88 sell, licence, or provide your Pakistani mobile number, financial data, or personal information to advertising networks, data brokers, or commercial third parties for their own marketing or profiling purposes.

8 Cookies and Tracking Technologies

The zi88 Platform uses cookies and similar tracking technologies to improve your experience, maintain your session, prevent fraud, and understand how the Platform is used. The following categories of cookies are used on zi88:

  • Strictly Necessary Cookies: Essential for the Platform to function — including session authentication, login state management, and basic security. These cannot be disabled without preventing the Platform from operating correctly;
  • Performance Cookies: Collect anonymised data on how players use the zi88 Platform — which games are loaded most frequently, page load times, and error events — to help zi88 improve performance particularly on Pakistani mobile networks;
  • Functional Cookies: Remember your language preference (English), display settings, and responsible gaming notification preferences between sessions;
  • Analytics Cookies: Used by zi88's internal analytics tools to understand aggregate usage patterns. Data collected is anonymised before analysis and is not used to identify individual players.

You may adjust cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the zi88 Platform but may affect certain personalisation features. zi88 does not use advertising or retargeting cookies that share your data with third-party ad networks.

9 Data Retention

zi88 retains personal data for the following periods:

  • Account and Identity Data: Retained for the duration of your active zi88 account plus a minimum of 5 years following account closure, in compliance with anti-money laundering and regulatory record-keeping obligations;
  • Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required by applicable financial regulation;
  • Gaming Activity Logs: Retained for 3 years from the date of each session, for the purposes of dispute resolution, regulatory compliance, and responsible gaming monitoring;
  • Support Communication Records: Retained for 2 years from the date of the interaction, for quality assurance and dispute resolution;
  • Self-Exclusion Records: Retained indefinitely following a permanent self-exclusion, to prevent future account registration by the excluded individual;
  • Marketing Preference Records: Retained for the duration of your account plus 1 year following account closure, to evidence consent compliance.

When retention periods expire, personal data is either securely and permanently deleted from zi88's systems or anonymised such that it can no longer be attributed to an identifiable individual.

10 Your Privacy Rights

zi88 respects your rights over your personal data. You may exercise the following rights by submitting a request to zi88's support team via Live Chat or email:

  • Right of Access: Request a copy of the personal data zi88 holds about you, including your account data, transaction records, and gaming history;
  • Right to Rectification: Request correction of inaccurate or incomplete personal data — for example, updating your registered mobile number or correcting a date of birth error made during registration;
  • Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected and where zi88 has no overriding legal obligation to retain it. Note that certain data — particularly financial records and identity verification data — must be retained by zi88 for regulatory compliance periods regardless of an erasure request;
  • Right to Restrict Processing: Request that zi88 temporarily ceases processing your data while a rectification or objection request is being assessed;
  • Right to Object: Object to zi88's processing of your data for direct marketing purposes — this objection will be honoured immediately and zi88 will cease sending you promotional communications;
  • Right to Data Portability: Request that zi88 provide your personal data to you in a structured, machine-readable format for transfer to another service where technically feasible.

zi88 will respond to all data rights requests within 30 days of receipt. Where a request is complex or zi88 receives multiple requests simultaneously, this period may be extended by a further 30 days, with notification to you of the extension.

11 Children's Privacy

Strictly 18+ Platform: zi88 is an 18+ only platform. We do not knowingly collect personal data from individuals under the age of 18. If zi88 discovers that an account has been registered by or on behalf of a minor, the account will be immediately and permanently closed, all data collected will be deleted within 30 days (except where retention is required by law), and any associated PKR balance will be forfeited. If you believe a minor may have accessed zi88 using your account, contact zi88 support immediately.

12 Third-Party Links

The zi88 Platform does not contain links to third-party websites. However, payment processes may redirect you temporarily to Easypaisa or JazzCash interfaces to complete transactions. These third-party interfaces operate under their own privacy policies, which are separate from this Policy. zi88 is not responsible for the privacy practices of Easypaisa, JazzCash, or any other third-party service that you access in connection with completing a payment to or from your zi88 account.

13 Data Security

zi88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and the zi88 Platform;
  • AES-256 encryption for personal data stored on zi88's servers;
  • Role-based access controls limiting zi88 personnel access to personal data on a strict need-to-know basis;
  • Two-factor authentication requirements for zi88 staff accessing internal systems containing player data;
  • Regular security audits, penetration testing, and vulnerability assessments of zi88's infrastructure;
  • Automated monitoring for anomalous access patterns and potential data breaches.

While zi88 takes data security seriously, no online system is completely immune to risk. In the event of a data security breach that is likely to result in a risk to your rights or freedoms, zi88 will notify you as described in Section 6 of this Policy.

14 Changes to This Privacy Policy

zi88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, zi88 will notify registered users via the Platform login page or by SMS to your registered Pakistani mobile number. The effective date at the top of this Policy will be updated to reflect when the revised version was published.

Your continued use of the zi88 Platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any changes to this Policy, you should close your zi88 account and cease using the Platform. Requests to close your account for privacy-related reasons can be made through zi88 support.

15 Contact Us & Privacy Complaints

For any questions about this Privacy Policy, requests to exercise your data rights, or privacy complaints, you may contact zi88's data protection team through the following channels:

  • Support Email: [email protected]
  • Live Chat: Available 24/7 on the zi88 Platform
  • Telegram: Available 24/7 via the zi88 Telegram support channel
  • WhatsApp: Available 24/7 via the zi88 WhatsApp support line

zi88 commits to acknowledging all privacy-related queries within 48 hours and providing a substantive response within 30 days. If you are dissatisfied with zi88's response to your privacy complaint, you may request escalation to zi88's senior management team for further review.

Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all previous zi88 privacy policies. The current version is accessible at zi88.games/privacy-policy.

Your Data Rights at a Glance

What You Can Ask zi88 to Do with Your Data

These rights are available to every registered zi88 user in Pakistan. Exercise any of them by contacting zi88 support via Live Chat, Telegram, or email.

Access Your Data

Request a full copy of everything zi88 holds about you — account history, transaction records in PKR, gaming logs, support conversations, and marketing preferences.

Correct Inaccurate Data

If any personal data zi88 holds about you is incorrect — a wrong date of birth, misspelled name, or outdated mobile number — you can request a correction at any time.

Request Deletion

Ask zi88 to delete your personal data where there is no legal obligation to retain it. Note that financial and identity records must be held for regulatory periods regardless.

Object to Marketing

Opt out of promotional SMS and marketing notifications at any time — via your zi88 account settings or by contacting support. Your objection is processed immediately.

Data Portability

Receive your zi88 data in a structured, machine-readable format where technically feasible — useful if you wish to transfer your account history to another platform.

Restrict Processing

Ask zi88 to temporarily pause processing your data while a correction or objection request is being reviewed — your data remains stored but unused during this period.

Effective Date: 1 January 2026  |  Version 2.0  |  English

Applies to all zi88 users in Pakistan, including Karachi, Lahore, Islamabad, Peshawar, Faisalabad, and all other regions.

Your Privacy Is Protected. Now Enjoy zi88.

zi88 takes data protection seriously — so you can focus on what matters: live casino tables, jackpot slots, HBL PSL cricket betting, and fast PKR withdrawals via Easypaisa and JazzCash. All in English, all for Pakistan. Strictly 18+.

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